Hi there, rick_d1.

Thank you for providing additional information about the issue you've encountered.

I see you've contacted our QuickBooks Tech Support to get this issue fixed. However, to investigate why the issue re-occurred, I suggest contacting them again. They have the necessary tools to review your account to see the cause of the problem. They can also verify why the Needs Attention error on the Dashboard appears both in the QuickBooks desktop app and web version (Firefox). You'll also have the option to request a callback.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about the needs attention error.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Get a callback from the next available expert.

7. Fill in the information.

Please click this link to see different payments related concerns and articles: Help articles.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.