Thanks for your reply.  I use the Windows QBO App for my desktop, and the appears there, as well as, when I use Firefox via the web, and my colleague has same experience, he uses Safari and Chrome on a Mac.

Note: I contacted QBO Chat support, they thought everything was "OK" just wait a few days it it should clear from the Intuit Payment management system.  It has not, after a couple of weeks.

Still need help.