I've got some troubleshooting solutions we can perform to get the Contact info page working, finance-themarsh.
I've checked here on our records and there's no reported case where the Contact info changes the business details when clicking the Pencil icon.
There are times when a browser's cache data becomes full or damaged. When this happens, the Contact info page doesn't load properly to provide you the correct information.
To better isolate this one, let's try accessing QuickBooks Online (QBO) on a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.
Just use these keyboard shortcuts below:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it gives you the correct details in the Contact info page, try clearing your browser's cache to delete those temporarily stored files and browsing history. This is a junk file on the browser that can cause errors on your account.
You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.
Here's how to reach them:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
I have a link here that provides you with articles about managing your company info: https://quickbooks.intuit.com/learn-support/en-us/account-management/business-information/08?product....
Keep me in the loop if you need anything else in QBO. Just reply to this post and I'll be here to answer them. You have a good one.
