Thanks for joining this thread and providing detailed information about your issue, BPierce.
This may be caused by template damage which is why your client didn't see those pasted addresses. Let's repair a corrupted template to fix this. Repairing templates is pretty easy. Here's how:
- Go to Lists, then choose Templates.
- Right-click on the damaged template, and then click the Templates down arrow at the bottom left.
- On the drop-down menu, click Duplicate.
- On Select Template Type, select the appropriate type of template and click OK
- Double click on the copy of the template – this opens the Basic Customization window.
- Click Advanced Customization at the bottom of the Basic Customization window.
- At the bottom, center of the Advanced Customization window, click the button Default. Please note this will delete all of the modifications in the template and reset it to the original default format.
- Click OK on the Additional Customization window.
- Click OK on the Basic Customization window.
Once done, test the defaulted copy of the template. If it works, recreate the template using the copy. But if it doesn't fix the issue, we'll have to repair the Template List. Here are the steps:
- Resort the Template List.
- If the issue still is not resolved, Back-up your Company file.
- Use the above process to Repair a Corrupted Template for all of your custom templates returning each to their default state.
- Run the Rebuild Data utility after you return all templates to default.
The instructions above should help you fix template issues.
I'm also adding these articles about fixing email template issues for your guide:
Please keep me posted on how the steps work. I want to make sure this is taken care of.
