I appreciate your time reaching out to us, galvanicmac.
If you have the correct email address and the Email me a copy is enabled in the settings, let's make sure to check your junk or spam folder. Some email providers are tracking down spam emails, which sometimes legit emails go to that folder too.
In QuickBooks Online, you can run the Audit Log report to see the activities of the sent invoices.
Here's how:
- Go to the Gear > Audit Log.
- Select the Filter drop-down, and select the User, Date and put a check mark on the Transactions box under Events.
- Click Apply.
- Under the EVENT column, you will see the Emailed status.
- Click the View link to see the history of the transaction and check the email address.
For more information about the audit log, check out this article: Use the audit log in QuickBooks Online.
Alternatively, try to send a sample invoice and check if you receive it. If you’re getting the same result, you’ll want to use a different email address.
Please let me know if there's anything else you need. I'm just a post away to help you some more.
