In an attempt to create and print past due statements for my customers I have found a section called "create statements" in quickbooks. There is an orange warning box that populates a section of the page that tells me that for nearly all of the customers quickbooks has chosen ( I have no idea how QB came up with this list, it seems random) "customers have no statement for this date" . I dont understand what that means as I'm trying to create a statement for the date I wish to postmark and mail statements, I gave it a wide window from the start date to todays date from 10 months ago to end date ( I know I have maybe dozens of past due customers) . Also in the box it also reads "To see customers for whom statements are not generated, update the filter above the grid" .

My first question is where is this "filter" there is no "filter" to be found on the page, second question is  what and where is "the grid" 

Websters dictionary defines "grid" as a "a framework of spaced bars that are parallel to or cross each other; a grating."

I see no "grid"anywhere on the page

I have a list of say two dozen customers who I am tring to create a past due statement for in some cases multiple invoices from as far back as say eight months ago , I am not seeing anything in quickbooks that will lead me to achieve this yet.

Any help will be appreciated