Hi there, tinat.
What I would suggest is to follow these steps to record a single invoice payment. Follow along below:
- Select + New.
- Select Receive Payment.
- Select the name of the customer from the drop-down menu.
- From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
- Select the payment method.
- Enter the Reference no. and Memo if applicable.
- You can either deposit the money to your checking account or to the Undeposited funds account.
- Select Save and close.
If you're still experiencing issues after following these steps, I'd suggest reaching out to our support team for assistance. You can find their phone number at the following link.
If you have any other questions or concerns, feel free to reach out below. Thanks for your time and have a nice evening.
