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Replying to:
CharleneMaeF
QuickBooks Team

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Hello there, @EWagner.

 

I appreciate you for performing the steps to fix the issue when printing your invoices. I've checked our system and found that this has something to do with the Windows 10 update KB4560960.

 

Microsoft released an update to help resolve the issue, check out this link to learn more details: https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512.

 

 If the issue persists, you can either change the file type of your logo in QuickBooks from JPG to PNG or uninstall the update in Windows 10.

 

If you need further help in managing Windows updates, I recommend consulting an IT professional.

 

Also, you may want to consider duplicating your template to have a customized display of all your forms.

 

Fill us in if you have other QuickBooks concerns. The Community team got your back Have a great day!

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