Thanks for joining us in this thread, Ipbaccounting.

We'd really want to have this sorted out so you can generate your customer statements. have you tried the steps provided in the earlier responses? 

If not, let me share this article that provides troubleshooting steps that can resolve commons issues when using the QuickBooks Statement Writer: Fix problems with Statement Writer.

If you're still getting the same issue even after following all the options in the article, please reach out to out Technical Support Team. They'll take a closer look at this to determine what's causing the issue and sort this out for you.

Here's how to reach out to them:

• Go to the Help menu, then select QuickBooks Desktop Help.
• Click Contact Us.
• Enter the error code in the description box, then select Continue.
• Choose a way to connect with us:
  • Post a question and get an answer from expert and other customers.
  • Start messaging with a support expert.
  • Get a callback from the next available expert.

Also, please take note that due to the ongoing pandemic, our support teams are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

Let me know if you need anything else.