I wish I could make it better, @WSP.
Let's update first all your software so the formulas will show up on your Excel file when exporting your Balance Sheet and Profit and Loss report.
But if you still receive the same results after doing so, I'd recommend contacting our Customer Care Support. They can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter Excel Formulas in the Tell us more about your question: field.
- Select Search.
- Click Message an Agent.
In addition, Here's an article you can read to learn more about our support hours and types: Support hours and types.
Lastly, I've got you these helpful articles for ideas to help manage your account and related tasks: Help Articles for QuickBooks Desktop.
If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.
