Hi there, JamesVTT.
The Automatic late fees option is available in all versions of QuickBooks. You can now use this to apply late fees or finance charges on overdue invoices.
That being said, I suggest going to the Account and Settings page. Then, log in as the master or company administrator to enable this feature.
Here's how:
1. Click the Gear icon at the upper right corner.
2. Select Account and Settings.
3. Choose the Sales tab.
4. Select the Late Fees section. Then, click the Pencil icon
5. Check the box to turn on late fees. You can specify the fee type, amount, grace period, and how it will show up on the invoice.
6. Click the Save and Done button.
For additional information you can click this article: Set up and apply automatic late fees to invoices. This also provides different details about how the feature works.
If you're still unable to find the option, I recommend logging into your account through a private browser. It disables saving your most recent accessed data. Thus, it's a great way to check unexpected behavior caused by a full cache.
Use these keyboard shortcuts based on the browser you're using.
- For Internet Explorer of Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as alternatives.
Please refer to this article to see steps on how to manually or automatically apply credit memos to invoices: Create and apply credit memos or delayed credits in QuickBooks Online.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
