We know that having this feature will greatly save your time, @KwickBeuks.
We also understand how it can be frustrating to sign up for a service and have it not work the way you think it should be. However, there are certain limitations for each product offered by QuickBooks.
Since QuickBooks Desktop and QuickBooks Online (QBO) are two different platforms, its features offer depends on how it was built by our Product Design Team.
Please know that we're taking notes of your ideas to improve your QuickBooks experience. In the meantime, you can follow the steps provided above as a workaround.
In addition, I would recommend reaching out to our customer support for the bill that you're asking. This way, they can pull up your account and settle this matter for you.
- Click Help at the top right.
- Select Contact Us to connect with a live support agent.
- Enter your concern in the description box, then click Let's talk.
- Click Get a callback.
In case you need help in performing other tasks in QBO, you can check our articles here. Make sure that the topic is set as "QuickBooks Online."
To ensure we address your concern on time, check out our support hours.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
