Let's perform some troubleshooting steps to convert your data files, Hagassi.
The dialog box appears when you are ready to switch over your data to QuickBooks Desktop. It's possible there's a system interruption during the conversion process causing the dialog box message unavailable.
To make sure you're able to proceed with converting your QuickBooks Online (QBO) account, let's configure Internet Explorer's security for successful export.
Just follow the steps in this article: Export your QuickBooks Online data to QuickBooks Desktop. Then, go to Step 1: Set up security settings in the Internet Explorer section. Once done, proceed to Step 2 until you reach Step 5: Verify your info exported correctly section.
To learn more about the limitation when converting your QBO data, check out this article: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. They'll also help you convert your file into the Desktop version.
Here's how:
- Click the Help icon on the top right.
- Tap the Contact Us button at the bottom.
- Enter a short description of your concern.
- Tick Continue.
- Choose Message an agent to connect with our support.
I've got a link here that provides you with articles about managing your business in QuickBooks Desktop: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop.
Keep me posted if you need a hand with managing your QuickBooks accounts. I'll be here to help. Keep safe and healthy.