Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Tori B
QuickBooks Team

Reply to message

Hey there, @ccseven

 

Thanks for following up with us. 

 

I've read over all of your replies in the thread, and I believe I've found your issue. When you create a statement, the field "with a balance less than" will need to have an amount. It can't be left blank. Even if you don't have this checked off, it will still need to show an amount. For example, you can type 0.00 if you don't enter amounts in this portion. 

 

 

 

Without having an amount in this box, it can cause it not to email statements, as you've mentioned. Add an amount to the box or add 0.00, then try to email again. 

 

Let me know if this works for you. I'll be sure to keep an eye out for your response. Take care and enjoy your day. You certainly deserve it! 

Need to get in touch?

Contact us