I wish I could make it better, @krc11.
Since you're still unable to see the totals of your journal entry, I'd recommend contacting our Customer Care Support. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation.
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Select Search for something else.
- Enter Unable to see the total - Journal Entry in the Tell us more about your question: field.
- Click Start a Message.
In addition, here's an article you can read to learn more about our available support: Support hours and types.
Lastly, I've got you this helpful article for ideas about how you can manage your account and transactions: Help Articles for QuickBooks Desktop.
If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.
