Thanks for joining this conversation, @HPJ.
In QuickBooks Desktop (QBDT), you can only send or email invoices in your company file. The ability to do it using a sample file is currently unavailable.
If you already followed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment and check the root cause of the issue. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- In QBDT, go to the Help menu at the top to get to the Choose QuickBooks Desktop Help.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll add this article for future reference: Connect your email to QuickBooks Desktop.
I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other issues or concerns in the comment section below. I'm always here to help. Have a good one!
