Thank you for connecting with the Community, hpstein. Let's go ahead and do some troubleshooting steps to prevent your receipts from failing. The first process I would like for you to do is opening a private browser and log in. This would restrict stored cookies, history, or data that could be causing problems. Here's how:
- Google Chrome:Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can upload the receipts without any problem, this could indicate that your cache and cookies need to be cleared. Overtime collection of data can create corruption, but removing this should fix the issue. Here's how to clear them when using Chrome:
- Choose the three vertical dots in the top corner.
- Select More Tools, then click Clearing Browsing Data.
- Change the time range to All Time.
- Only check Cached images and files.
- Tap Clear Data.
If you're using a different browser, this article has ways of removing cache and cookies.
Once completing these steps, you should be able to upload your receipts.
If you are still experiencing a problem, please don't hesitate to reach out to me. The Community and I will be available to help at any time. Have a great day, and keep me posted.
