Same issue here. I've spent countless hours over the years, increasing recently with the move to QB Online, trying to get sensible support. It rarely happens. What you will find -- if you've been at this for over two decades you probably already know -- is a consistently polite response from the QB support people here, followed by information that is at best no use, and at worst nothing at all to do with what you need to know. But you can be sure that they are glad you joined the thread, and that they have your back, etc.

As for SAGE: well, to be fair, I *started* with SAGE (Instant Accounting) back in the day, and it sucked *so bad* that QuickBooks was a delight to move to. But that was 20 years ago. Perhaps SAGE has improved since then, but for sure QB has fallen off a cliff. These days, I list QB and QB Online in particular as in my top five Worst Programs Ever. I'm in software test and I used to keep a log of the bugs and annoyances that I stubbed my toe on, sometimes daily. But there were so many, and Intuit seem so uninterested, I gave up maintaining that. I'm now just waiting for the right time to jump to something like Netsuite.

Sorry, I can't offer any help but just wanted to let you know that you're not alone!