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Hello, @Teri.
Since you've tried the steps provided by my colleagues above and still doesn't work. To isolate this case, we can perform other basic troubleshooting steps to fix the issue.
There are some reasons why this occurs, which may cause damage data, and we can fix this by performing the Verify data and Rebuild utility tools in QuickBooks Desktop. This way, it'll return to its default order and automatically fixes minor company record data issues. Though, you need to back up your data first before performing these steps below to save your company data if file corruption happens.
Let me show you how:
Verify Data:
- Press the File menu.
- Choose Utilities from the drop-down option.
- Select Verify Data.
- Tap Ok to continue.
Rebuild Data:
- Click the File tab at the top.
- Select Utilities from the drop-down option.
- Choose Rebuild Data.
- Click Ok on Rebuild has completed.
When the verify/rebuilding data finished, we can close and reopen your file to revamp it. Or restart your computer to refresh your QuickBooks data.
However, if the issue persists after doing the steps above, I suggest contacting our QuickBooks Desktop Support Team. They can further investigate why you're getting this error.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
- Sign in to your company account, then click Help.
- Choose QuickBooks Desktop Help.
- Hit Contact Us.
- Enter the question in the description field, then click Search.
- Select either Message Us or Call Us.
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Feel free to visit this article about fixing data damage: Fix data damage on your QuickBooks Desktop company file.
Let me know how everything goes by leaving a comment below or if there's anything else I can help you. I'm always around to help you out. Take care!