Let's work together to isolate this issue, @srager.
I recommend creating another template. This way, we can check if the template you're currently using is damaged. Let me walk you through the steps.
In your QuickBooks Desktop (QBDT) software:
- Go to Edit menu
- Select Preferences.
- Click Send Forms.
- Select the Company Preferences tab.
- Under Email Templates, select the template type.
- Click Add Template.
- Enter the needed information.
- Select Save when done and click OK.
Then, try to send an invoice to your email address to check if this fixes the issue. If it does, then I recommend deleting the damaged template and recreate a new one.
However, if the issue persists, I suggest updating your QBDT software to the latest release. This way, you'll have the latest fixes and security updates.
Let me also add this great article that provides detailed steps on how you can personalize your invoice: Use and customize form templates.
You can always get back to me if you have other concerns and questions about your QBDT software. I'm just a post away from you. Have a great day!
