Thank you for posting on this thread, CRG1.

To further check your account, I'd suggest requesting a callback. One of our Customer Care Support will get in touch with you and further investigate the issue you are experiencing.

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Get a callback.

Please let me know how the call went or if you have other concerns. Take care and stay safe.