Good Afternoon, @Accounting4050-2020. 

Thanks for joining in on this thread. To receive the best explanation and help on this issue, I recommend contacting our Customer Support Team. They'll be able to use more advanced tools to look further into your account to see why this is happening. Here's how to get in contact with them: 

1. Go to the Help menu. 
2. Pick QuickBooks Desktop Help. 
3. Click Contact Us. 
4. Type in your question and press Continue. 
5. Scroll down and choose to Get a Callback. 

I want to make sure that you're able to get this resolved as soon as possible. Let me know how it goes. Have a great day!