Hi there, layagassociates.
Let me share some information about your query. I see that my colleagues already suggested how to post transactions to the right account.
Updating the payroll set up and ensuring that the correct account is changed will normally post the transaction to the new account. However, the process seems not that successful on your end. Meanwhile, I would recommend creating a journal entry to transfer the transactions to your new checking account.
We'll need to investigate this further and look for the main reason why you're experiencing this kind of behavior. Our specialist will help us to find out what triggers the new account of why transactions are still posting to your old checking account.
Here's how to get in touch with them:
- Log in to your QBO account.
- Click the Help icon at the upper-right corner.
- Click the Contact Us button.
- Enter a brief description of your concern inside the What can we help you with? box. Something like "Payroll posted to wrong account ".
- Click Let's Talk.
- In the Choose a way to connect with us page, you can select the any of the following:
- Start a chat
- Get a callback
To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types. You can go to the QuickBooks Online section to view the details.
Let me know how the call goes. I'll be around to assist in case you still need more help. Take care.
