Thanks for getting back here in the thread @nancyl,

Let me share with you some ideas on how to record the unpaid invoices in QuickBooks Desktop. The process that you're doing will zero out the income. However, if the invoice will be unpaid you can follow the recording on how to write off bad debt. You can use the bad debt when the invoices you record in QuickBooks Desktop become uncollectible.

You can follow these steps on how to write off bad debt. Here's how:

Step 1: Add an expense account.
 

You'll need to add an expense account in your Chart of Accounts to track the bad debt.

1. Go to the Lists menu.
2. Select the Chart of Accounts tab.
3. Click the Account button, and then New.
4. Choose the Expense option, then Continue.
5. Enter an Account Name, for example, Bad Debt.
6. Select Save and Close.

Step 2: Close out the unpaid invoices

1. Go to the Customers menu.
2. Select Receive Payments.
3. Look for the customer in the Received from field.
4. Enter $0.00 amount for the Payment amount
5. Select Discounts and credits.
6. In the Amount of Discount field, enter the amount you'd like to write off.
7. For Discount Account, select the account (Bad Debt account) you added in step 1, and select Done.
8. Select Save and Close.

In case you'll need help pulling up and print Bad Debt report, you can visit this link for the steps: How to print a report for write off bad debt.

If you'll need further assistance, feel free to leave a message in the comment section. I'm always around here in the Community to help. Have a great day!