Hi, nancyl.

You're unable to see this collection in your Profit and Loss report since this offsets the amount if both invoice and credit memo has the same items. Although, there are some options that you can choose on how to handle credit in QuickBooks Desktop.

You'll want to retain it as available credit or give a refund. Here's an article that you can check out for more information and detailed steps: Give Your Customer A Credit Or Refund in QuickBooks.Desktop for Windows.

In case you'll want to add and match bank transactions, please visit this link for your guide: Add And Match Bank Feed transactions in QuickBooks Desktop.

If there's anything else that you want to help us with, let us know so we can get back.