CEO "Sales team, why are you not using QBO?"
Sales Team "Because the Estimates and Invoices do not contain our Terms and Conditions."

CEO "Oh that's silly, I can add those right now.  Is that the only reason you are not using QBO?"

Sales Team "Yes"

One hour later:

CEO "Well, Sales Team, this won't come as any surprise - you can't add Terms and Conditions to QBO invoices and estimates.  The field has a 400 character limit. You should see the request from customers on the forum and the, unfortunately, expected responses from QBO regarding workarounds.  I feel bad for them - they are so disconnected from the simple needs of their customers.  This isn't 1994. But it must be at QBO HQ."

Sales Team "What do you want us to do?"
CEO "..................."