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Hello there, @muenstermann.
There's an open investigation about this issue. Our Engineering Team is currently investigating this situation and we're unable to provide a specific timeline on when this will be resolved.
In the meantime, our temporary workaround is to open the invoice and look at the section " Last Delivery" to determine the status of delivery.
Also, to add your account to the investigation (INV-43839), I'd suggest contacting our QuickBooks Online Team. This way, you'll be able to receive an update via email regarding the resolution of the issue.
Here's how you can reach them:
- Sign in to your QuickBooks Online company. then select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
- Enter your questions.
- Click Let's talk.
- Choose a way to connect with us. Start messaging or Get a callback.
Due to COVID 19, we have limited staffing and have reduced our support hours to 6 A.M. to 6 P.M Pacific Time, Monday to Friday. Rest assured, we will resume as soon as possible.
You might also want to visit our Help articles page to learn more about navigating QuickBooks.
Thank you for your patience while we're working on it. For other concerns, let me know by leaving a comment below. I'm always here to assist.