I definitely understand how it can be frustrating to sign up for a service and have it not work the way you think it should be, @kjm04d.

Also, let me take note of your feedback about not being able to include taxes when importing invoices. 

In addition, due to the ongoing pandemic, the availability of our phone and chat support is limited. This is the reason why you're unable to connect with them.

You can also share with us the details about the issue you're getting with when importing bank transactions. This will help us trace the cause of the issue and provide you an appropriate solution. 

However, you can still manually download your bank transactions using CSV files in QuickBooks Online. 

Once the import is finished, you are directed to the banking menu or Transaction menu where your imported transactions are displayed on the For Review tab. As you review your downloaded transactions, you can assign a payee, category, class, or location to each transaction as needed.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you. Have a great day.