Hi @LAG1,
A scanned item will appear on the transaction as a new line item. In your case, you'll want to begin troubleshooting by updating your QuickBooks to the latest release. Let me guide you how.
- Go to Help. Then, Update QuickBooks Desktop.
- Click the Options tab, then select Mark All.
- Select Update Now tab, check the Reset Update box.
- Hit Get Updates.
Once done, restart your computer and try scanning an item again. I've added this article for more information about the barcode scanner.
You can also visit our page about QuickBooks Desktop help articles for tips and recommendations.
Fill me in if you have other questions or concerns. The Community is always here for you. Thanks for reaching out to us and have a lovely day ahead.
