Thanks for joining the conversation and performing the troubleshooting steps suggested above to resolve the issue, miniprincess.
Since the issue persists, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.
Here's how to reach them:
- Go to the Help icon on the top right.
- Hit Contact Us button at the bottom.
- Enter a short description of your concern.
- Click on Let's talk.
- Choose the method on how you'd be connected to support.
Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!
