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Thanks for joining on this thread, @JenniMJ.
When writing off bad debt, the amount entered in the Amount discount field should be the same one displayed in the Amount Due section. This is to clear out the transaction and keep you from receiving the error message.
To continue with the process, I still suggest following the instructions provided by @ReymondO.
For tips and other resources on how to keep track of transactions and finances using QuickBooks, check out our self-help articles: Get started.
Stay in touch if you have any clarifications or questions. Iβll be right here to answer them for you. Have a good one.