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Buy nowHello there, @B Johnson.
Thanks for joining in this conversation. I appreciate the detailed information you've shared.
Your data file may be damaged this why the Duplicate isn't showing in the drop-down selection and the cause why the changes you've made in the invoice template reverts to the old one.
Let's fix this by running the Verify and Rebuild Utility Tool.
Rebuild Data:
Verify Data:
Check out the following article for more detailed information: Resolve data damage on your company file.
For future reference, you may check this article: Use and customize form templates. It also includes steps to importing and exporting customized templates in QuickBooks Desktop.
Please let me know if you have other concerns. I'm always around to help.