Thanks for the screenshot, bschimanski.
I'm here to clear things out for you. Only the master administrator of the account can see the Manage Categories option and assign one for the item.
You'll want to contact the admin of your QuickBooks Online account to change your access on the file. This way, you'll be able to manage the item categories.
However, if you're the admin of the account and isn't seeing this option, I highly recommend contacting our QuckBooks Support Team. They can create a ticket and send it to our Product Team for further investigation.
Here's how you contact them:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose Start a chat to connect with us with a support expert.
Feel free to read through this handy article for more details: User types in QuickBooks Online. It will tell you the different levels of access to the system.
Don't hesitate to post again if there's anything else you need. I always have your back.
Thank you and stay safe!
