Hi @MirriamM ,

Thanks for replying. Am I understanding you correctly- are you suggesting that I contact Intuit Level 1 Support and explain to them how I replaced a default Microsoft Excel template inside of the Quickbooks folder with a version that I obtained from a user on the Quickbooks Community Forums on the internet, and how I expect them to troubleshoot a 3rd party solution? I feel like in any other support venue I would be told that is not supported, or they would insist in uninstalling and reinstalling Quickbooks, which I've already done. Reinstallation presumably would also remove the fixed template and restore the failing template that Intuit is still shipping in Quickbooks 2020, some almost 2 years after a Microsoft Office update broke it. Let me know if I've gotten that correctly, I appreciate the assistance.

Thanks,

John@LCS