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Replying to:
MirriamM
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Thanks for sharing detailed information about your concern, @LakeCookSolutions.

 

Normally, the prompt will appear on the taskbar once an Excel template is used. 

 

To further investigate the root cause of the issue as to why creating temporary backup appears, and to end this process, I recommend contacting our Customer Care team. They have tools like screen-sharing that will help check the root cause and find a permanent solution to this issue.

 

Here's how to contact them:

  1. Open QuickBooks.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Choose Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. Pick how you want to get contacted.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

If there's anything else you need, let me know by adding a comment. I'm here to help. Have a great day!

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