I just encountered this problem.  I spent an hour and a half with a tech support yesterday only to get logged out and loss all record of the exchange.  He was completely unable to assist.  Additionally, he had me delete payments that I am finding nearly impossible to recreate.  Agree totally with your comments regarding Quickbooks being out out touch and uncaring.  This is a complete sham.  BTW have you found an alternative to quickbooks?  Even more disconerning is that you cannot leave the online system and take your data with you.