Thank you for joining this thread, @DJH31.
I appreciate you performing the steps provided above. Since you're done with the troubleshooting steps, I suggest contacting our support team. They have tools to do a remote session and will help you verify what causes the issue, to fix it for you.
Here's how to reach for support:
- Go to the Help tab.
- Click Contact Us.
- Type Statement Writer error in the description box.
- Select Continue.
- Choose between Call me back or Message us.
To ensure that a representative will address your concern on time, please check our support hours.
Let me know how the call goes and leave a reply below. I'm always here to help. Stay safe and take care always!
