Hey, @Centreweb. 

If you're not able to see the Show All option, then I recommend signing into your QuickBooks account through a private browser. This will allow QuickBooks to load as a fresh page to remove any error messages or glitches that may be occurring within your account. Here's how: 

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P 
• Safari: Command + Shift + P 

If this works, then go back to your regular browser and clear your browser's history. Afterward, you can try the steps again that my colleague provided. 

Let me know if this helps. I want to make sure that you're able to get this issue resolved. Have a great day!