Thanks for checking in with us again, dfampound.

Regarding your concern about marking the answer solved, other users joining the thread has the option to mark the answer as resolved it they found the solution helpful. However, you can still get back to this thread for follow-up questions.

Getting back to your main concern, since you've done the suggested steps from the previous representatives, I need you to get in touch with our QuickBooks Desktop Support. They have the tools to check your account and can conduct a screen sharing session if necessary.

Additionally, our phone support may be temporarily unavailable due to the recent pandemic virus which affects our staffing. For now, you can reach our Chat Support instead.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Get back to me if you have other concerns. I'll be around to answer them all for you. Keep safe and have a good one!