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Hello there, Ilana.
Thanks for keeping an eye on this thread. I'm glad that you've found the SOS inventory in QuickBooks Online.
When using a third-party app to track inventory in QBO, we still need to turn on the inventory feature so we can accurately map them in your book. Some features may be turned like enabling the shipping, entering discount, and sales in the time of using the SOS inventory.
To turn them on, we can go to the settings. Let me show you where to do it:
- Log in to your QBO account.
- Go to the Gear icon.
- Select Accounting and Settings under Your Customer.
- Click Sales on the left side. In the Sales Form Content, check the box next to Discounts.
- Click Save. Then, sync SOS inventory to QBO. You can then use the discounts in all sales forms.
- Still, within the Sales Form Content, check the box next to Shipping.
- Hit Save. Then, sync SOS inventory to QBO. Afterward, we will have a shipping field in all sales forms.
For more information and instruction, you can reach out to SOS inventory support from time to time. It's our separate online forum where someone will take charge of providing you a thorough explanation and insights about mapping concerns as well as how it works in QBO.
In the other scenario, if the inventory tracking in QuickBooks Online is sufficient for our needs. It's okay not to use the SOS Inventory.
If you have other questions in your mind, please get back to me as soon as possible. We are all right here to help you figure them out. Keep safe, and be well!