Hi there,Thank you.  I've tried this several times and it is not working.  I go to the vendor record, create a credit for the amount, post it to the same accounts and customer I did when we first received/paid the bill. This results in a credit showing on the vendor account.  I manually create a bank deposit, put in the vendor, exact account and amount and hit enter.  This just adds the refund to my bank account.When I click on pay bills, the vendor does not show up in the list.  (I'm thinking because we don't owe them anything? and they have a credit on their record?This is where I am stuck.  I can't link the deposit to the credit and wipe out the credit on the vendor record.  Also interesting to note, the vendor credit, the deposit nothing shows up in the P&L record for the customer (which everything is posted to.)  I'm using qb for desktop the links aren't helpful as once I get to pay bills - nothing shows up as being owed for the vendor... just bills that I owe for other vendors..Does that make sense?Thanks so much for your help!Beth G.