Welcome to the Community, @bethbeth66.

I can provide some clarifications about recording a refund in QuickBooks Online.

When you encounter this type of scenario, you can start entering a vendor credit and hit the expense account you use for the vendor. Once done, you can then proceed with making a deposit and making sure you select the Accounts Payable account.

By doing this process, we'll be able to show the bank deposit when paying the bills. For detailed instructions, I suggest you visit this article: Enter a refund from a vendor.

Additionally, here's a helpful reference that you can check out about entering credits: Enter a credit from a vendor.

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.