Hi there, lisaw66.
I can see that we already have an ongoing investigation about missing data in the Message To Customer field once an invoice is paid.
Our engineers are already working to resolve the issue as soon as possible. Please contact our Customer Service Department can collect your account details and add you to the list of affected users. Here's how:
- Go the Help menu and click Contact Us.
- Let them know that the info in the Message To Customer field is no longer showing up in the invoices, then click Let's talk.
- Click Message an agent or Get a callback.
We'll send email notifications to everyone in the list of affected users as soon as the issue is resolved.
You can also add a reply below if you need anything else.
