Hello there, @DP-PRSP.

Let me clarify things about your concern and help you from there.

Did you already perform the troubleshooting steps provide by my colleagues above, like clearing your browser's cache and updating, repairing, or re-installing Adobe Reader/Acrobat? If you haven't yet, I'd suggest doing it so.

If the issue persists after the troubleshooting steps, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same issue.

To reach them, click the ? Help button and select Contact Us to talk with a live agent.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one.