Thanks for getting back to us, lisaschooks.

Based on your screenshot, it seems that we need to check the condition of your company file. This would help us verify whether is a data or program issue.

Before we do any of the troubleshooting steps, I'd recommend updating QuickBooks to the latest release. This would fix any minor program issues. 

After that, we can do the Verify and Rebuild process. This would identify the damaged components on your company file and fix it.

Please let us know how this goes so we can further review it. Any additional details can add as you go with the process would be much appreciated.