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Thanks for joining us here, JustinB1.
The problem can be cause by incorrect mapping of items. Let's try re-importing your inventory file to QuickBooks Online (QBO). I'm here to guide you through the whole steps below:
- Go to the Gear icon and select Import Data.
- Select Products and Services.
- On the Import products and services page, select Browse.
- You'll want to select the Download a sample file for your reference in formatting your list.
- Find and select your Excel file. Select Open, then Next.
- Map your information. Your Field represents the headers on your spreadsheet. From each drop-down menu, select the one that matches a field in QuickBooks Online.
- Click Next.
- Select Overwrite all values for each product or service with the same name. Make sure everything looks correct because this can't be undone.
- Click Import.
To visually guide you through the process, check out this article about importing products and services from Excel.
I'm also adding this article to learn more about changing product and service items in QBO.
Leave me a reply below if there's anything I can assist you with. Have a nice day and take care!