I appreciate the complete details you've provided, @Film Producer.
Let's isolate this by voiding the existing invoice and recreating it.
- Navigate to the Sales menu.
- Choose the Customers section.
- Click the name of the customer whose invoice you'll be voiding.
- Find the Invoice from the list below.
- Click to open it.
- Select More.
- Click Void.
Once completed, let's log out from QuickBooks to ensure that your company data will be updated. Now, you can recreate the invoice manually. You can read through this article for more detailed steps: How to create an invoice.
If the issue persists, I'd suggest contacting our Customer Care Team again. They have the specific tools to further investigate the root cause of the issue.
I appreciate your patience in this recurring issue. The Community and I are always here to help should you have other questions.
