Thanks for joining the Community, Dawn.
I'm here to help you in determining why your deposit isn't showing in Undeposited Funds. One of the possible reasons why payments that have been entered into Undeposited Funds will not appear on the Deposit page is that payments have already been deposited directly to your bank. Let's verify if this is the case:
- From the Accounting menu, select Chart of Accounts.
- Locate the Undeposited Funds account and select View register in the Action column.
- Click on a Customer Payment that isn't appearing and select Edit.
- Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.
I would also recommend checking the setup of your Undeposited Funds account. The Account Type needs to be Other Current Assets and the Detail Type should be Undeposited Funds.
I'm including this article on how to use the undeposited funds account to receive payments in QBO for your guide.
I've also added this link about recording and making deposits in QBO for your reference.
Feel free to leave a comment below if you have any other questions. I'm always here to help.
