I appreciate all your efforts in performing all the troubleshooting steps provided by my colleagues, annmareepreston.
I can see that status of the credit memo is refunded yet there's still a negative balance showing. Also, it seems that all of the possible troubleshooting steps have already been given above. I'd recommend contacting our technical supports. This way, we'll be able to pull up your data and conduct a series of tests to rectify the underlying issue.
You can follow the steps below to get in touch with us:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter "Unable to clear customer balance." in the desciption box, then select Continue.
- Choose Start messaging.
You can also use this link to connect with us: https://help.quickbooks.intuit.com.
I encourage checking out our support hours to ensure that we address your concerns on time.
To learn more about the AR account works in QuickBooks, you can visit this article: Accounts Receivable workflows.
Should you have any other concerns or questions about QuickBooks, you can always find me here. Assistance is just one comment away.
