Thanks for joining this conversation, @cathymarietta99.
If the two accounts receivables are still uncleared, so you can leave those transactions as is as mentioned by my colleague above. However, if they're already cleared or reconciled by still showing, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and investigate this further. They can also perform some troubleshooting steps to fix this for you.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll add these articles for future reference:
Please let me know how it goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a great day!
